Astanah Full Terms and Conditions

1.1 Astanah Lithium Batteries Warranty

• Astanah lithium batteries are backed by a comprehensive 2-year warranty from the date of purchase. This warranty covers any defects in materials and workmanship under normal use.

1.2 Manufacturer’s Warranty for Inverters and Solar Panels

• While Astanah does not directly provide a warranty on inverters and solar panels, we facilitate the extension of our partners’ warranties to our customers. Astanah commits to assisting customers in availing these warranties to the fullest extent possible. However, the fulfillment of warranty claims is ultimately dependent on the terms set by our partners, and Astanah cannot guarantee the outcome of such warranty claims.

1.3 Warranty Exclusions

• The warranties provided do not cover damages resulting from negligence, misuse, or alteration of the equipment by the customer. Specifically, damages caused by the connection of high wattage appliances, such as large motors, heating elements, microwaves, stoves, geysers, welding machines, and high-power machinery, are not covered unless the intention to connect such equipment was explicitly communicated to Astanah beforehand.

1.4 Variation in Battery Capacities

• Astanah acknowledges that the actual power values of batteries may vary within a reasonable margin of error. Therefore, the company does not guarantee that the capacities of the batteries will be exact to the specified values.

1.5 Warranty Void Conditions

• The warranty provided by Astanah will be considered void if the equipment is tampered with by technicians not authorized by Astanah. Only authorized personnel may conduct repairs or modifications to ensure the integrity and safety of the system.

1.6 Limitation of Liability

• Astanah will not be held responsible for any property damage caused by the equipment, except in cases where the equipment was improperly installed by Astanah. In such instances, liability will be limited to rectification of the installation or replacement of the equipment, as deemed appropriate by Astanah.

1.7 Arbitration Clause

• In the event of a dispute arising under these terms and conditions that leads to Astanah being held liable by a customer, the matter will be resolved through arbitration. The arbitration will be conducted by a neutral third party mutually agreed upon by both the customer and Astanah. This clause is intended to provide a fair and expedient resolution to any disputes, ensuring the satisfaction of both parties.

2.1 Customer Negligence and High Wattage Appliances

• The provided warranty explicitly excludes any damages arising from customer negligence. This encompasses damage resulting from the connection of high wattage appliances not suitable for the system's capacity, including but not limited to large motors, microwaves, and stoves. Customers are advised to consult Astanah’s technical support team before connecting appliances that may exceed the system's specifications.

2.2 Unauthorized Modifications

• Any modifications or repairs carried out on the equipment by unauthorized technicians will result in the warranty being void. Only modifications or repairs carried out by Astanah-approved technicians will be recognized under the warranty terms.

2.3 Variability in Battery Capacities

• Astanah acknowledges a natural variance in the power values of batteries, with capacities potentially deviating within a reasonable margin. While we strive to provide batteries that meet or exceed the stated capacities, exact capacities cannot be guaranteed. The warranty does not cover discrepancies in battery capacity that fall within these expected variances.

2.4 Warranty Void Conditions

• Tampering with the equipment by unauthorized personnel or attempting unauthorized repairs or modifications will immediately void the warranty. This includes any physical alterations, software modifications, or attempts to repair the equipment without prior approval and guidance from Astanah.

Customers must ensure compliance with these limitations to maintain their warranty coverage. Misuse or unauthorized alterations to the equipment that result in a warranty claim being invalidated will be communicated to the customer following a comprehensive assessment by Astanah's technical team.

3.1 Property Damage

• Astanah Energy Limited disclaims all liability for property damage arising from the utilization of its products, except where such damage is conclusively proven to result directly from installation errors made by Astanah's certified technicians. Further, Astanah is not responsible for damages caused by electrical malfunctions from the power grid, incorrect use of equipment, environmental factors, or destruction attributed to rodent interference. In the event of a valid complaint, Astanah's liability shall be strictly limited to the replacement of the inverter units involved. Astanah pledges to maintain the highest standards of installation and service to mitigate the risk of property damage.

3.2 Resolution of Liability Issues

• In the event of a dispute or liability claim against Astanah, resolution will be pursued through arbitration. Both parties shall mutually select an arbitrator to ensure an unbiased and fair process. The arbitration process is intended to provide a definitive resolution in a manner that is just and equitable for both parties involved.

4.1 Authorized Technicians

• All installations of Astanah Energy Limited products must be exclusively performed by technicians approved and authorized by Astanah. Our technicians are trained to ensure that installations meet our strict quality and safety standards.

4.2 Warranty and Unauthorized Installation

• The warranty provided by Astanah Energy Limited is conditional upon the adherence to our authorized installation process. Installation carried out by unauthorized third parties is strictly prohibited and will result in the immediate voidance of the product warranty.

5.1 Accepted Payment Methods

• Astanah Energy Limited accepts the following methods of payment for its products and services: Bank Transfer, Airtel Money, and Cash on Delivery. These methods are designed to offer convenience and flexibility to our customers.

5.2 Payment Schedule

• To secure your order, a payment of 50% of the total invoice amount is required at the time of order confirmation. The remaining balance must be settled within 48 hours following the installation of your system.

5.3 Consequences of Late Payment

• In instances where payment is not received in accordance with the specified timeline, Astanah Energy Limited reserves the right to reclaim the installed system. In such cases, a refund amounting to 50% of the initial payment will be issued to the customer to cover the costs incurred by Astanah in the installation and reclamation process.

6.1 Return Eligibility

• Astanah Energy Limited permits the return or exchange of products that are found to be faulty or damaged, provided that such conditions are confirmed within the warranty period. The assessment of fault or damage is subject to verification through standard industry testing mechanisms established by Astanah Energy Limited.

6.2 Initiation of Returns/Exchanges

• Customers seeking to return or exchange a product must initiate the process by contacting Astanah Energy Limited’s customer service. The customer service team will guide you through the necessary steps to evaluate the product and determine the eligibility for a return or exchange based on the established testing protocols.

6.3 Condition for Returns/Exchanges

• It is imperative that customers refrain from tampering with the product in any way. Any attempts at self-repair or modifications by unauthorized personnel will void the possibility of return or exchange under the warranty terms.

For further guidance on initiating a return or exchange, please contact Astanah Energy Limited’s customer service team.

7.1 Prohibition on Unauthorized Tampering

• Customers are strictly advised against tampering with or attempting any unauthorized modifications to the home energy systems. For any assistance, troubleshooting, or technical support, Astanah Energy Limited’s dedicated support team must be contacted to ensure the integrity of the system is maintained.

7.2 Routine Service and Maintenance

• To optimize the performance and extend the lifespan of the battery, Astanah Energy Limited recommends that customers schedule routine service and maintenance for their home energy systems at least once every 12 months.
• The cost associated with service and maintenance varies depending on the customer’s location and the specific type of system installed. Astanah Energy Limited will provide a detailed quotation for the service charges upon request.

8.1 Collection and Use of Information

• Astanah Energy Limited is committed to safeguarding the privacy and personal information of our customers. Information collected from customers, including but not limited to personal details, transaction history, and system usage data, will be utilized solely for the purpose of delivering and improving our services, processing transactions, and communicating with you regarding your energy system or any promotional offers.

8.2 Protection of Information

• We employ robust security measures to protect the information collected against unauthorized access, alteration, disclosure, or destruction. Your personal information is accessible only to authorized Astanah employees who are bound by strict confidentiality obligations.

8.3 Adherence to Privacy Laws

• Astanah Energy Limited's practices regarding information collection, use, and protection are designed to comply with all applicable privacy laws and regulations. By using our services, you consent to the collection and use of your information as outlined in this Privacy Policy.

For more detailed information on how your personal data is handled, please refer to Astanah Energy Limited's comprehensive Privacy Policy available on our website or upon request.

9.1 Ownership of Intellectual Property

• All trademarks, copyrights, logos, service marks, trade names, and any other intellectual property rights associated with Astanah Energy Limited’s products, services, and content are exclusively owned by Astanah Energy Limited. Unauthorized use of Astanah Energy Limited's intellectual property is strictly prohibited.

9.2 Protection of Intellectual Property

• Astanah Energy Limited reserves all rights to its intellectual property. No part of Astanah’s products, services, documentation, or any other materials provided by Astanah may be reproduced, republished, transmitted, or distributed in any form or by any means without prior written consent from Astanah Energy Limited.

9.3 Respect for Third-Party Intellectual Property

• Astanah Energy Limited acknowledges and respects the intellectual property rights of others. Users are expected to do the same when using Astanah’s products and services.

10.1 Modification Rights

• Astanah Energy Limited reserves the exclusive right to update, change, modify, or otherwise alter these Terms and Conditions at any time. Such amendments may be made without prior notice to users.

10.2 Notification of Changes

• While Astanah may update these terms without prior notice, we commit to making all reasonable efforts to inform customers of significant changes through our official channels, including but not limited to, our website, email notifications, or direct communication.

10.3 Acceptance of Updated Terms

• Continued use of Astanah’s products, services, or website following any changes to these Terms and Conditions constitutes acceptance of those changes. Users are encouraged to review the Terms and Conditions periodically to remain informed of any updates.

11.1 Jurisdiction and Applicability

• These Terms and Conditions are governed by and interpreted according to the laws of the Republic of Zambia. They shall apply to all matters relating to the use of Astanah's products and services.

11.2 Legal Compliance

• Users must adhere to all applicable local laws and regulations in their use of Astanah’s products and services. Astanah commits to compliance with the legal standards of the Republic of Zambia in its operations and service provision.

11.3 Dispute Resolution

• In the event of any disputes arising from these Terms and Conditions or related to the use of Astanah's products and services, Astanah and the user agree to seek resolution through arbitration. This arbitration will be conducted by an arbitrator deemed fair by Astanah, ensuring an impartial resolution process outside of traditional court proceedings.

12.1 Customer Support

• For any questions, support needs, or to address disputes, please reach out to us through the following channels:
  Website: www.astanah.com - Visit our website for comprehensive information about our products and services. You can also use the contact page for direct queries.
  Email: info@astanah.com - Send us your queries, concerns, or feedback directly via email for a prompt response.

We are committed to providing you with the support you need and resolving any issues as quickly and efficiently as possible. Your engagement and compliance with these terms ensure a productive and positive experience with Astanah Energy Limited's products and services.